CONTACT FORM

The practice has enclosed treatment rooms to ensure your privacy. The osteopath keeps a record of your medical and administrative data in order to be able to perform your treatment as well as possible. This registration is subject to the Data Protection Act. The osteopath will handle your data with care. The osteopath may not provide data to third parties without your permission.

The General Data Protection Regulation (AVG) procedure describes how the requirements of the AVG are met within Osteopathy Sassen. This law is applicable as of May 25, 2018.

Controller:
Within the practice, there is only one controller (the owner) and there are no other processors of personal data.

Capturing personal data:
There are two situations within the enterprise in which personal data are recorded:

1. For the purpose of administration.

This includes: name, address, phone number, email and date of birth.

Purpose: This data is used to send the invoice to the patient by email. Means: the osteopathy software package Crossuite and accounting.

2. For purposes of the medical record.

The medical record contains the, according to the AVG, special category of personal data. The processing of this special category of personal data is not prohibited for healthcare professionals when the processing is necessary for the proper treatment of the person concerned or the management of professional practice. First, this concerns the information as requested in the intake form and involves data about the patient's health. This information is provided by the patient himself. Second, the file contains the consultation records.

Purpose: To provide proper treatment, involving the preparation of the examination and treatment plan and its adjustment. Pursuant to the Medical Treatment Agreement Act (WGBO), healthcare providers are required to maintain a medical record. Means: intake form and consultation reports, stored in osteopathy software package Crossuite.

Sharing with third parties:
The medical record is not shared with third parties (family physician, health insurance company, etc.) unless the patient has given permission.

Medical record retention period:
Practices are required to keep patients' medical records for 15 years "or as much longer as follows from the care of proper care. For minors, the retention period starts from the eighteenth year of life. Medical records of deceased patients must be kept for fifteen years after the last change in the record.

Patient privacy rights:
Patient privacy rights are listed both on the website under Privacy Statement and in the appointment confirmation.

Privacy Statement:
During the first consultation you will be asked for your name and address, your complaint and medical history. Your information is covered by professional secrecy and will not be given to other third parties (family doctor, health insurance company, etc.) unless you have given permission. Your medical file will be kept for 15 years in accordance with the law. You have the right to inspect your medical file and the right to request correction or deletion of your personal data.

References:
General Data Protection Regulation Manual: https://autoriteitpersoonsgegevens.nl/sites/default/files/atoms/files/handleidingalgemeneverordeninggegevensbescherming.pdf

Complaints and Disputes Wkkgz. If you have questions about the complaints and disputes procedure, please contact the NRO secretariat. (LINK  www.osteopathie-nro.nl). The secretariat does not deal with the substance of the complaint but refers directly to the complaints officer and/or the appropriate committee.

NRO Secretariat
Janssonius Avenue 32
3528 AJ Utrecht
Tel: 030 - 3040015
info@osteopathie-nro.nl